Effective date: October 4, 2026
This policy applies to purchases from ApexRideGear, a brand operated by APEX RIDING GEAR LLC.
30-day returns and exchanges
You may request a return or exchange within 30 calendar days after delivery. All products are eligible if unused. We do not charge a restocking fee. Our 30-day policy does not limit rights you may have under applicable law for defective or incorrectly supplied goods.
How to request a return
Email Support@apexridegear.com with your order number, the item you wish to return or exchange, and the reason. For incorrect, damaged or defective items, include a description and photos if available. Contact us before sending the item so we can provide return instructions and, where applicable, a prepaid shipping label.
Return address
APEX RIDING GEAR LLC
308 Beechwood Dr
Campbellsville, KY 42718
United States
Who pays shipping?
For a change of mind, fit preference or other customer-requested return or exchange, you pay the cost of shipping the item back. We pay standard shipping for an approved replacement sent to an eligible U.S. address. For items we sent incorrectly, items damaged on arrival or quality defects, we cover return and replacement shipping. There is no restocking fee. Free original delivery does not mean that every return has free return shipping.
Refunds
We process an approved refund within 3 business days after receiving and inspecting the returned item. Refunds are issued to the original payment method for the amount paid for the returned item, including any applicable tax. Your bank or payment provider may take additional time to post the credit. No restocking fee or original standard shipping fee is deducted. If you have not received the refund after your provider’s processing period, contact us.
Exchanges
Tell us the replacement you want when requesting an exchange. Exchanges depend on availability. We will discuss any price difference before proceeding; if a replacement is unavailable, an eligible return can be refunded instead.
Cancel or change an order
You may request cancellation or a change before your order ships. Contact us as soon as possible with your order number. Once shipped, the return and exchange process applies. We confirm whether the order has already shipped before processing your request.
Contact
Email: Support@apexridegear.com
Phone: +1 8184021772
Customer service: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time.
See our Shipping Policy, Privacy Policy and Terms & Conditions.